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Return and Refund Policy

  • Domestic returns options
    • Returns Accepted
    • After receiving the item, buyer should contact us within: 30 Days
    • Return shipping will be paid by: Buyer
    • Refund will be given as: Money Back
  • International returns options
    • Returns Accepted
    • After receiving the item, buyer should contact us within: 30 Days
    • Return shipping will be paid by: Buyer
    • Refund will be given as: Money Back
  • Right of withdrawal

    We guarantee your satisfaction. We have an unconditional return policy on all unworn, and unused new items purchased. Returns must come with their original packing and labels. Once the item is received, we will refund the full purchase price minus the 0% Restocking Fee. No return shipping fees are refunded. You must make a request to return your item within 30 days after you received your item, otherwise we shall deem that you are satisfied with your purchase and the sale will become final. If somehow we mistakenly misrepresented the item we will reimburse the full amount paid plus return shipping cost. (Christmas merchandise purchased from November 15th to December 29th can be exchanged up to January 25th).

    You must have a Return Authorization(RA) number before returning any merchandise to us. 

    We must be contacted when a tracking number is showing as info received. We then have to issue a tracer with the shipping carrier and wait up to 8 business days for a response before credit can be issued. 

    Return Policy Guidelines: 

    - All electronic returns require the serial number off the item for processing. Return Merchandise Authorization (RMA) request may be submitted without this information, but may be delayed or rejected. Please provide the serial number in the RMA notes field if possible to avoid any issues. 
    - Defective product must be in original factory carton with all original packing materials. 
    - All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, these costs will be deducted from your refund, or credit may not be issued. 
    - The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON. 
    - Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused. 
    - Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused. 
    - If the product is found to be non-defective, an inspection fee of 15% per unit will be deducted from your refund. 


    Our Damaged on Arrival (DOA) Policy does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions: 
    1. Note any damages on the receipt. 
    2. Refuse the shipment (if possible) so that it is returned to us for freight claim processing. If damaged item is accepted via UPS/FedEx Ground, contact us for freight claim to be issued; if via truck/LTL, the receiver is responsible to place the claim with the carrier within 10 calendar days of receipt. Damage claims are the responsibility of the co-signee. The shipping cartons, packing and content should be retained in the same condition as received, this will be needed for claim to be processed. 


    *Cell Phones: Supplier does not accept returns; must contact the manufacturer. 

    *Consumables: This supplier cannot take back consumables (ie paper, ink, software, cd/dvd disks, etc). If the item is sent back, the supplier may refuse the package, especially if opened. 

    *Refrigerator/Wine Coolers/Freezers: Supplier cannot accept these back. You must file a damage claim with the shipper if damaged or contact the manufacturer if defective. 

    *Products with Manufacturer's warranties: Any products that have a manufacturer's warranty may need to go through them directly. See product descriptions for more information. 

    ***Restrictions may apply, see the product descriptions for specific manufacturer policies.***